Privacy Policy

To provide online casino services, Stellar Casino may collect information directly from you, automatically from your device, or from third parties where this is permitted. The information collected depends on how you use the website, the services you request and the checks that may be required before an account can be opened or used.

Account and contact details

This may include your name, date of birth, residential details, nationality, username, password, telephone details and email address. We may also keep information about your preferences, account settings, responsible gambling choices and communications with us.

Identity and verification information

We may request identity documents or other information needed to confirm your identity, age, location and eligibility to use the services. This can include copies of identification documents, information used for verification checks and records of the outcome of those checks. We may use specialist service providers to help perform identity, fraud, security or compliance checks.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related checks. Payment providers may process card or banking information under their own privacy notices. We aim to receive and retain only the payment information needed to process transactions, protect accounts, investigate issues and meet our obligations.

Technical, device and usage information

When you use the website, we may collect information such as your IP address, browser type, operating system, device identifiers, approximate location, language preferences, pages viewed, access times and interaction data. This information can help us maintain website security, understand how the services are used, prevent misuse and improve performance.

Information from communications

If you contact support or otherwise communicate with us, we may keep messages, attachments, account information and records of the assistance provided. We may use these records to respond to your request, resolve disputes, train staff and maintain accurate service records.

We use personal information for purposes connected with operating Stellar Casino and providing a safer, reliable service. We seek to use information only where there is a reasonable business, contractual, security or legal reason to do so.

• Create, maintain and administer your player account.
• Provide casino features, process requests and support account activity.
• Process deposits, withdrawals and other transactions.
• Confirm identity, age and eligibility, and complete verification checks.
• Detect, prevent and investigate fraud, money laundering, account misuse, collusion, security threats and other prohibited activity.
• Meet legal, regulatory, tax, accounting, audit and reporting obligations that apply to the services.
• Respond to questions, complaints, disputes and data requests.
• Protect the website, our systems, players and third-party service providers.
• Monitor service performance, troubleshoot errors and improve website functionality.
• Apply responsible gambling tools and help identify activity that may require attention.
• Send service messages, security notices and account-related communications.
• Send marketing communications where permitted and where you have provided or otherwise can give the required consent.

You can withdraw consent to marketing at any time. If you unsubscribe from promotional messages, we may still send essential communications about your account, security, transactions, service changes or legal notices.

Cookies and similar technologies

Stellar Casino may use cookies, pixels, local storage and similar technologies. These technologies can help keep you signed in, remember preferences, support security, measure website performance and understand how visitors use the site. Some cookies may be placed by service providers that help deliver analytics, payment, security or other website functions.

You can manage or remove cookies through your browser settings. Blocking or deleting certain cookies may affect sign-in, website functionality or the availability of some services. Your browser may also provide controls for notifications, tracking preferences and stored website data.

When information may be shared

We may share relevant information with payment providers, identity and verification providers, fraud and security services, technology suppliers, customer support providers, professional advisers, auditors and other contractors that help operate the website. We may also disclose information where reasonably necessary to protect rights, investigate suspected wrongdoing, respond to lawful requests, meet legal obligations or support a business transfer.

Service providers are expected to handle information for appropriate purposes and with suitable safeguards. Some providers may process information outside Australia. Where information is transferred or accessed internationally, we take reasonable steps to support appropriate handling and protection.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption where appropriate and staff procedures. No internet transmission or storage system can be guaranteed to be completely secure, so you should keep your password confidential and contact support promptly if you believe your account has been compromised.

Personal information may be stored in electronic systems operated by Stellar Casino or by service providers acting on our behalf. Access is limited to people and suppliers who need the information for legitimate service, security, support, compliance or operational purposes.

We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including managing an account, resolving disputes, maintaining business and security records, and enforcing applicable terms. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our retention practices.

Closing an account does not necessarily result in the immediate deletion of every record. We may retain information needed to prevent repeat misuse, comply with legal requirements, establish or defend a claim, complete an audit or maintain transaction and verification records.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information we hold about you. These may include requesting access to your data, asking us to correct inaccurate or incomplete information, requesting deletion of your data where deletion is legally and practically available, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact us at support@stellarcasino.best. Please provide enough information for us to understand your request and verify that it relates to you or your account. We may ask for additional information before responding, particularly where this is necessary to protect account security and prevent unauthorised disclosure.

1. Access your personal information and receive an explanation of how it is used.
2. Request correction of information that is inaccurate, out of date or incomplete.
3. Request deletion of your personal information where there is no overriding reason for us to retain it.
4. Withdraw consent to marketing communications, without affecting the lawfulness of processing carried out before withdrawal.
5. Raise a concern about how your information has been handled.

We will consider each request fairly and respond within a reasonable period. Some requests may be limited or refused where we need to protect another person's privacy, prevent fraud, comply with a legal obligation, preserve records that must be retained or maintain the security and integrity of the services. If a request cannot be completed in full, we will aim to explain the reason.

Updates to this Privacy Policy

We may update this Privacy Policy when our services, information practices or legal requirements change. The current version will be made available on the website. We encourage you to review it periodically so you understand how information may be handled. Continued use of the website after an update may indicate acknowledgement of the revised policy, where permitted.